Returns & Refund Policy

Thank you for shopping with Jackoraa. We want you to feel informed before making a purchase. This Return & Refund Policy explains when returns are accepted, how refunds are processed, and the responsibilities of both Jackoraa and our customers. Please review this policy before requesting a return.

All prices, fees, and refunds referenced in this policy are processed in USD.

Return Window

Eligible products may be returned within 30 calendar days from the date your order is marked as delivered by the shipping carrier. Requests submitted after the 30-day return period may not qualify for approval.

Eligible Returns

A return request may be submitted if:

• Your order arrived damaged during shipping.
• You received a defective product.
• The wrong item was delivered.
• The item is no longer wanted and meets the return eligibility requirements outlined in this policy.
• You changed your mind after receiving your order.

Every request is reviewed to ensure it meets the requirements described in this policy.

Return Conditions

To qualify for a return, the item must:

• Be returned within 30 calendar days of delivery.
• Be unworn, unused, and in its original condition.
• Include the original packaging, tags, and any accessories provided.
• Show no signs of customer-caused damage, excessive wear, or alteration.
• Include proof of purchase or a valid Jackoraa order number.

Items that do not satisfy these requirements may not be eligible for a refund.

Return Authorization

Before sending any item back, please contact us at support@jackoraa.store to request return authorization. Please do not return merchandise directly to our business address without contacting us first. Once your request has been approved, we will provide return instructions along with the correct return address. Returns sent without prior authorization may experience delays or may not be accepted.

Return Shipping Costs

If the issue was caused by Jackoraa: If you receive an incorrect item or your order arrives damaged or defective, please notify us within 48 hours of delivery. Please include:

• Your order number
• Photos of the item
• Photos of the shipping packaging
• A brief explanation of the issue

If your request is approved, a prepaid return shipping label will be provided at no additional cost.

If you are returning an item by choice: If you decide to return an eligible item because you changed your mind or no longer wish to keep it, you will be responsible for the return shipping costs. The original shipping charge of $15.00 USD is not refundable.

Restocking Fee

Jackoraa does not charge a restocking fee for approved returns.

• Restocking Fee: $0.00 USD

Exchanges

We do not provide direct exchanges. If you would like a different size, color, or style, you may return an eligible item under this policy and place a new order separately.

Non-Returnable Items

The following items are not eligible for return:

• Jackets that have been worn outdoors or show visible signs of use, damage, or alteration after delivery.
• Items returned without their original packaging or tags.
• Products showing damage caused by misuse or improper care.
• Return requests submitted after the 30-day return period.
• Gift cards, if offered by Jackoraa.

Refund Process

Returned merchandise is inspected after it arrives at our returns facility. Once the inspection has been completed, you will receive an email confirming whether your refund has been approved or declined. Approved refunds are issued only to the original payment method used for the purchase.

Refund Timeline

Approved refunds are generally processed within 10 business days after the returned item has been received and inspected. Your financial institution or payment provider may require additional time before the refunded amount appears in your account.

Late or Missing Refunds

If your refund has not appeared after the expected processing period, we recommend that you:

• Review your bank or payment account.
• Contact your payment provider.
• Check with your financial institution regarding processing times.

If additional assistance is needed, please contact us at support@jackoraa.store.

Lost Return Shipments

We recommend using a shipping service that provides tracking when returning merchandise. Jackoraa cannot accept responsibility for return shipments that cannot be verified because tracking information is unavailable.

Refused Deliveries

If an order is refused for reasons unrelated to carrier error, shipping damage, or a mistake on our part, the original shipping charge of $15.00 USD and any carrier return fees may be deducted from the refund amount.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible. Cancellation requests received within 2 hours of placing an order will be reviewed whenever possible. Once an order has entered processing or has been shipped, cancellation requests can no longer be accepted. Please review our Shipping Policy for additional information regarding order processing and shipment timelines.

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